Return & Exchange Window
We want you to love your Kòs jewelry. If for any reason you are not completely satisfied, we are here to help with your return or exchange.
Item Condition Requirements
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original artisanal packaging. Please include the receipt or proof of purchase with your request.
Return Window Timeframe
Items must be returned within 30 days of the delivery date. Any return requests submitted after this 30-day window will not be eligible for a refund. We recommend initiating your request as soon as possible.
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Return Window
We want you to love your Kòs jewelry. If for any reason you are not completely satisfied, you may return your items within 30 days of receiving your order for a full refund or exchange. Please ensure the return process is initiated within this timeframe to be eligible.
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Item Condition Requirements
To be eligible for a return, your jewelry must be in its original condition, unworn, and free from any signs of damage or alteration. All original packaging, including boxes and certificates of authenticity, must be included with the return shipment.
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Non-Refundable Items
Please note that certain items are final sale and cannot be returned. This includes personalized or custom-made jewelry, earrings (for hygiene reasons), and items purchased during specific promotional clearance events. Gift cards are also non-refundable.
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How to Request a Refund
To initiate a return, please follow these simple steps:
1. Contact our support team with your order number.
2. Receive a return authorization and shipping instructions.
3. Securely package your item and ship it back to us.
4. Once inspected, your refund will be processed within 5-7 business days.